Returns & Refunds policy
Return, Replacement & Authenticity Policy
(Applicable to All Purchases Made from K.K ARTS)
1. Product Classification & Authenticity
K.K ARTS offers two product categories:
Machine-Made Pashmina
• Solid-colored pieces
• Priced approximately ₹2,000–3,000
• Mechanically finished
• Not GI-certified
• Not handwoven
Pure Handwoven Pashmina (Luxury Line)
• Explicitly mentioned as “Handwoven”
• May include GI tag or authenticity certificate
• Higher price category
Important Clarification:
If a product listing does not clearly state “Handwoven”, “GI Certified”, or provide authenticity details, it is not a certified pure Kashmiri handwoven pashmina.
As stated for transparency:
“This is a quality of pashmina, not a handwoven or certified pashmina.”
No claims are made beyond what is explicitly mentioned in the product description.
2. Color Variation Disclaimer
All products are photographed in controlled lighting for maximum accuracy.
However, slight variation may occur due to:
Screen display differences
Lighting conditions
Dye batch variation
Natural fiber texture
Minor shade differences are natural in textile production and do not qualify as defects.
Customers are advised to review product details carefully before purchase and contact us for clarification if required.
3. Returns, Exchanges & Refunds
All sales are final.
K.K ARTS does not accept returns or refunds for:
Change of mind
Minor color differences
Personal preference
Texture expectations
Exceptions (Statutory Compliance)
Replacement or refund is applicable only if:
• Product is damaged during transit
• Product has manufacturing defect
• Wrong item was delivered
Issues must be reported within 24 hours of delivery.
4. Mandatory Reporting Procedure
To raise a valid claim:
Email: kkarts.pashmina@gmail.com
Within: 24 hours of delivery
Include:
Order number
Clear images of product
Images of packaging
Shipping label
Unboxing video (recommended)
Failure to report within 24 hours will result in rejection of the claim.
All cases are subject to internal inspection.
Decision of K.K ARTS shall be final.
5. Shipping Policy
• Shipping available Pan-India
• International shipping not currently available
• Delivery timelines depend on courier partners
• Customers must inspect the parcel upon receipt
6. Customer Responsibility
Before purchase, customers must:
Review product specifications carefully
Understand machine-made vs handwoven differences
Seek clarification before ordering if unsure
Failure to review product details does not qualify as a defect claim.
7. Limitation of Liability
To the maximum extent permitted under the Consumer Protection Act, 2019:
K.K ARTS is not liable for indirect or consequential losses
Maximum liability is limited to the purchase value of the product
Nothing in this policy overrides statutory consumer rights
8. Force Majeure
K.K ARTS shall not be liable for delay or failure caused by events beyond reasonable control, including natural disasters, strikes, pandemics, governmental actions, or logistics disruptions.
9. Governing Law & Jurisdiction
This policy is governed by the laws of India.
All disputes shall be subject exclusively to the jurisdiction of courts in Jaipur, Rajasthan.
10. Contact
For support or queries:
or either CONTACT US ON - +91 9119291994 OR +91 9829149527